Heaton Medical Centre - How to make an appointment to see your doctor or nurse at the surgery

Heaton Medical Centre
2 Lucy Street
Bolton, BL1 5PU
Tel: 01204 843677

Noticeboard

National Patient Survey

We will be asking all patients attending the surgery throughout a week in February to complete the National Survey on the Practice.

Patients will be given a questionnaire with a prepaid reply envelope to post the completed questionnaires to Bolton Council for analysis.

We would like to thank patients in advance for completing the survey and will post the details of the response on our website, newsletter and surgery notice boards.

Nurses Appointments
We are now able to offer patients nursing appointments from 7.00am every Wednesday morning and until 7.00pm on Thursday evening.
Nursing appointments are now available online.

The appointment system will show what is available, for example a routine blood pressure check. If you need something else, or several different things, please contact the Surgery, so we may ask you what you need and make you an appointment of the correct length.
Types available are children's vaccinations, contraceptive injections, HPV vaccination against cervical cancer, BP checks, diabetes reviews (make sure you book your blood test in advance).
For contraceptive pill checks please ring for an appointment so your prescription can be signed by a Dr before you attend.

MEDICAL EXAMINATIONS

If you require a medical for your job, insurance or driving licence we are able to offer appointments outside the normal surgery times to complete any tests and paperwork. This service is available for our patients or if you are registered elsewhere. Telephone for details.

PRIVATE LETTER AND FORMS

Any requests for letter or forms (deemed as Non-NHS) that need to be completed by a doctor will incur a charge, ask the receptionist for details.

By updating your address, telephone and email, we will be able to contact you more quickly with any important information. Please use the link at the bottom of the page

Appointments

Home Visits

Test Results

Appointments

Making an Appointment

Routine consultations are by appointment with the doctor of your choice by telephoning 843677 or you can book advance appointments On-Line. Please note a 10 minute appointment is for one problem, please do not expect several problems to be dealt with at one appointment. We do not offer a "walk-in" service for urgent appointments.

Click here to book/cancel your appointment online

Routine appointments are at 10-minutes intervals, but if you have a problem that you feel is likely to take longer please ask for a longer appointment when you contact the surgery. Or if you use the on line service book 2 appointments together. If you want a particular time of day or a specific doctor you may have to wait a few days. Appointmetns for Coil fitting and Implanon insertion and removal are not available on-line, you must contact the surgery to make an appointment.

Nursing appointments are now available online.

There are a lmited amount of nursing appointments available on line, if you need to be seen earlier than the next available routine appointment, please ring the surgery we may be able to accomodate you sooner. The appointment system will show what is available, for example a routine blood pressure check. If you need something else, or several different things, please contact the Surgery, so we may ask you what you need and make you an appointment of the correct length.

Urgent Appointments

We do not offer a service for "Walk-in" urgent appointments. To improve access for patients with urgent problems the doctor on-call at the surgery deals with all requests for appointments for the same day by telephone. This is called triage. If you do have an urgent problem, ring the surgery and inform the receptionist who will take some details from you. The doctor on call, will ring you back to resolve your problem, or allocate an urgent appointment or a routine appointment - whichever is the most appropriate. This allows us to see urgent problems on the same day.

Missed Appointments

Help us to see you sooner. Wasted appointments keep patients waiting. It reduces our service by depriving us of a valuable resource. If you are unable to keep an appointment, please notify the surgery in good time so that we can offer the appointment to another patient.

Please make an appointment for each person wishing to be seen.

Patients who persistently miss appointments will be asked to find another practice.

Please call 843677 if you are too ill to come to the surgery and feel that you need to be seen at home.

Please ring before 11.00am as this helps the doctors to plan their visits before they leave the surgery.

The Doctor on-call will assess if a visit is necessary.

Calls for visits made after 11.00am will be routinely allocated to the following day unless it is an emergency.

Telephone calls for test results are best made in the afternoon when staff will have more time to help.

The doctors see and interpret the results, the staff are able to give you this information.

If you have further queries the receptionists will organise an appointment or pass your question to the doctor for a message or telephone call

Further Information

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services