All Polices

Complaints

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. The Practice Manager may ask you to put this in writing so we can further investigate your complaint.

What happens if I prefer to complain directly to the commissioning organisation? 

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:

https://gmintegratedcare.org.uk/have-your-say/contact-us/

  • From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing. Rather than contacting NHS England, complaints will be made to directly to the local integrated care board (ICB).
  • NHS England’s Customer Contact Centre will still deal with general enquiries from patients, such as ‘how do I get a GP or Dentist’. For such general enquiries, patients can still call 0300 311 22 33.
  • Members of the public will still be able to make a complaint to the provider. This is NOT changing.
  • Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that the ICB is now handling their complaint with confirmation of their case handler.

Local area feedback and complaints

For all other advice or complaints, please contact your local area feedback and complaints team:

Bolton

Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton, BL1 1SQ

Email:                                                            Call:     01204 462 022
gmicb-bol.pals@nhs.net                                    01204 462 023

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Heaton Medical Centre in the 2023/24 financial year was £71,347 before tax and National Insurance. This is for 8 part time GPs who worked in the practice for more than 6 months.

 

Privacy and Data

NHS Digital will collect data to support a wide variety of research and analysis to help run health and care services. In addition, the service will also help to support the planning and commissioning and health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.

If you are happy for your information to be used in this way, you do not need to do anything.  If you wish to opt-out of this service, you will need to fill a form in and submit this online, or print this off, fill in the details and bring this to the Surgery. Children under 13 cannot opt-out online, and therefore will need to fill in a paper form.