Patient Participation Group

Virtual Patient Participation Group

We are encouraging patients to give their views about how the practice is doing. We appreciate that many of you have very busy lifestyles and would not be available to meet with the practice staff to discuss things in person, however we would like to be able to find out the opinions of as many patients as possible and are asking if you would like to provide your email address so we can contact you by email every now and again to ask you a question or two.

Would you like to have a say about the services provided at HEATON MEDICAL CENTRE?

HEATON MEDICAL CENTRE would like to hear your views.

By providing your email details we can add them to a contact list that will mean we can contact you by email every now and again to ask you a question or two.

Fill in the details on the form below and email to or hand back to reception or post it into the secure box labelled ‘Patient Questionnaire/Comments’ and we will add your email address to a contact list.

Common patient questions and answers

Q. Why are you asking people for their contact details?

A. We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Q. Will my doctor see this information?

A. This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q. Will the questions you ask me be medical or personal?

A. We will only ask general questions about the practice, such as short questionnaires.

Q. Who else will be able to access my contact details?

A. Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q. How often will you contact me?

A. Not very often… [Probably quarterly, maximum]

Q. What is a patient group/patient participation group?

A. This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q. Do I have to leave my contact details?

A. No, but if you change your mind, please let us know.

Q. What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages

You can download the sign-up form as a pdf document, print it out, complete it and return it to the practice.

Patient Participation Signup

CORE GROUP – Our Patient Participation Group Membership

Our Core Group Patient Participation Group is set up to give you the patient a chance to be more involved in the way facilities and services are planned and executed.